When claiming your profile on Basketball Connect, regardless if you have an existing membership, when using the app, register as a “new participant”, the app will let you know if your existing profile is there and can be claimed.
Need Support?
Please get in touch with the association you play at and they will be able to help you. If the association is unable to resolve the issue they can escalate by sending an email to [email protected]
Basketball Connect provides a comprehensive technology solution that has been designed to make administering, managing, participating, and spectating Basketball easier.
The Basketball Connect solution is extremely comprehensive and covers all technical aspects of running and administering Basketball competitions. From a sophisticated yet easy-to-use registration platform to a match day app, the Basketball Connect solution will help deliver a world-class basketball experience to the entire basketball community.
Over the past year, we’ve spent time listening to families, players, referees, coaches, and volunteers. A common theme kept coming up:
“I love being part of basketball, but sometimes I need a break, without losing the value of what I’ve already paid for.”
Working closely with our technology partner, World Sport Action, we began shaping an idea that put flexibility back in the hands of our members. The result is something simple, practical, and genuinely game-changing:
Participants who purchase their membership through the Basketball Connect app will now have the power to temporarily pause their membership directly from their phone.
It’s designed to be effortless:
Depending on your membership type, you can pause for:
Perfect for short breaks, exams, family events, minor injuries, holidays, you name it.
Members can chose to opt-in or out of auto-renews upon registering. Members will receive multiple reminder emails when their expiry is approaching informing them of their auto renewal, to opt out of auto renewal:
<ol>
<li>Open the Basketball Connect App & Log In</li>
<li>Tap <b>More</b> in the bottom right</li>
<li>Got to <b>My Profile</b> – parents may need to switch profile at the top to pause their child’s membership</li>
<li>Go to <b>My Membership</b></li>
<li>Scroll to the right on your membership and tap the 3 dots under action, then <b>Opt Out of Auto-Renewal</b></li>
</ol>
<ul>
<li>No forms.</li>
<li>No emails.</li>
<li>Just flexibility, exactly when you need it.</li>
</ul>
Depending on your membership type, you can pause for:
<ul>
<li>Up to 2 weeks on a 6-month membership</li>
<li>Up to 4 weeks on a 12-month membership</li>
</ul>
Perfect for short breaks, exams, family events, minor injuries, holidays, you name it.