Please Follow The Steps Below To Try To Resolve The Error
This is easily solved, it usually just means you are using a different email to the one saved on the member’s profile. Follow the steps below to resolve.
When you click on the registration link and use your email to log in to the form, the first page asks you to select how many adults/children you are registering.
After that you will be taken to page 1 of the form called ‘Chose Type’. On this page should be listed the names and FIBA ID’s of any members linked to your email address, as well as the ‘New Member’ button at the bottom.
If the name of the person you wish to register is showing just click on their name to proceed with their registration, not the ‘New Member’ button.
If the name is not showing proceed to Step 2
If only the ‘New Member’ button is showing up that means the existing profile for the person you are trying to register is linked to a different email address.
Please go to member.basketball.net.au and try to log in to the member profile using any email that may have been used to register the person previously (current/previous work email, parent’s/other parent’s email address, etc.). When you log in using the correct email address their name and FIBA ID will come up.
To update the email click on ‘Account Settings’.
If you cannot remember or figure out which email was used proceed to Step ThreeMember Profile Login
Give your association a call and they will be able to assist. Let them know the name and Date of Birth of the person you are trying to register and they will be able to search for their existing profile and update the email address for you.
Click ‘Where Can I Play’ and enter your postcode to find your association’s contact information
If you are unsure of your association or played interstate please submit a support ticket including the type of error, name and date of birth of the person you are trying to register.