FAQ: Participant Membership Fees

A. The new 6-month participant membership option for new participants will be available from 1 January 2026.

A. Participants whose membership renewal falls in December will be able to choose either a 6-month or 12-month membership when renewing.

A. If you plan to play basketball year-round, we recommend purchasing the 12-month membership upfront.

There is no refund or price adjustment if you choose to buy two 6-month memberships back-to-back.

A. From January 2026, Pause and Play will be available for members who have paid their membership fees through the Basketball Connect app, allowing them to temporarily pause their membership directly in the app.

Eligible members can pause for:

• Up to 2 weeks on a 6-month membership

• Up to 4 weeks on a 12-month membership

You can use Pause and Play for situations such as injury, exams, or extended holidays. As long as your fees are up to date and you haven’t used a pause during your current membership period, you can submit a request in the app and resume your membership at any time.

Pause and Play is not available to participants who are currently serving a suspension.

A. Yes. Members who have paid their membership fees via the Basketball Connect app and hold continuous 12-month memberships are eligible for an extended pause of up to 3 months. This option is ideal for longer breaks such as overseas travel, injury recovery, or parental leave.

You can submit your request through the Basketball Connect app. It will be reviewed, and you will receive a response within 48 hours.

Please note: the extended pause is a separate request and cannot be combined with the standard 4-week pause available under Pause  and Play.

Extended Pause and Play is not available to participants who are currently serving a suspension.

A. No. Once a pause request has been approved, it must be used in full. You cannot use one week at one time and the remaining week at another time.

A. If you submitted a pause request by mistake, you must email info@bnsw.com.au within 24 hours to cancel the request.

If you wish to return to basketball during your pause period, you can do so at any time by logging into the Basketball Connect app and revoking your pause.

Please note: any days already used before you revoke your pause are forfeited and cannot be applied later.

A. If you are already registered as a referee or coach and decide you would like to start playing, you will need to register as a player. Basketball Connect will automatically calculate the fee difference between your current membership and the player membership, and you will only be charged the difference.

A. At Basketball NSW we have grown to over 80 affiliated associations across the State, to find your closest association just click on the “Where Can I Play” link from our homepage and enter your postcode.

A. Once you have found the association that is closest to you, ask them about the learn-to-play programs or competitions that they have to offer, they will help you with matching you to a program or competition that suits you.

You will need to complete a membership form, the link to the form will be accessible from their website.  Once you agree to the terms and conditions and pay the relevant fees, you are ready to start playing basketball..

A. The fee charged depends on the age of the participant, you will need to pay the correct membership fee for the age group, this fee includes the State fee.  The association will advise you of fees that need to be paid.

A. The association will help you with the process you need to follow, you will need to complete a membership form, agree to the terms and conditions and pay the relevant fees.

A. Our associations are known as affiliated members, by paying the State fee, both players and associations enjoy a number of benefits, click HERE to learn more.

A. If you decide not to pay the State fee, you cannot play basketball at any of our affiliated associations.

You may be able to find another provider who offers basketball in your area that is not affiliated, and you will need to ask them about the benefits they offer.

A.
Primary Registration means the first registration by a particular participant in any year by payment of an amount of money that incorporates the Basketball NSW participant fee.

Secondary Registration means registration of a participant with a second or subsequent organisation with payment of an administration fee. This type of registration is also known as “affiliate registration”.

A persons secondary registration lapses when their primary registration does.

Example:
Primary with Newcastle Basketball paid 1/5/2023
Secondary with Maitland Basketball paid 1/7/2023

Membership expires with both associations on 30/4/2024

A.

Online – Log in to your profile online here and find your local competition registration, the ‘Valid Until’ date will be your membership expiry.

App – Download and log in the Basketball Connect App then tap More, My Profile, My Full Profile and find your local competition registration, the ‘Valid Until’ date will be your membership expiry.

A. Once you partake in any basketball activity (playing or training), no matter how long the duration, nor the number of times the opportunity to request a refund has passed. More info on BNSW refund policy can be found here

A. The surcharge you noticed is a technology fee that reflects the exact cost we incur from the payment service provider, which includes fees for processing payments through the platform.

It is important to note that it covers more than just the merchant fees. This fee includes GST and accounts for all payment service provider and bank merchant fees, along with additional costs associated with maintaining and supporting the platform.

A. The reason the membership fees are unbundled is to ensure that our sport complies with the Competition and Consumer Amendment (Payment Surcharges) ACT 2016 and also for GST, the State fee is GST applicable where the association fee may or may not be GST applicable, it’s subject to whether the association is registered for GST